Your health.
Simplified logistics.

1. About This Policy

This policy tells you exactly what we do with your personal information when you use our services at helthcard.com. Using the platform means you are okay with how we handle data as described here.

Questions? Concerns about your data? Just email us at medilistapvtlimited@gmail.com — a real person reads those.

2. Information We Collect

When you use Helthcard, we collect these types of information:

• Account details: Your name, email, phone number, role, state, district, and the ID that we assign to your account on our system.
• Booking and transaction records: Every appointment, lab request, ambulance booking, and payment you make through the platform — we keep a record of all of it.
• Medical and health records: Reports, prescriptions, or health documents — but only when you or a provider uploads them as part of your service request.
• Air ambulance enquiry details: When you submit an air ambulance request, we collect patient condition notes, transport route, contact info, and urgency level.
• Device and usage data: Basic technical info like your device type, OS, IP address, and session logs — which are mainly used to keep the platform secure and running smoothly.

3. How We Use Your Information

• To process and fulfil service bookings including appointments, lab requests, and ambulance dispatches.
• To manage user accounts and authenticate identity.
• To process payments and maintain transaction records.
• To communicate with users regarding bookings, confirmations, cancellations, and support queries.
• To comply with legal, medical, regulatory, or fraud-prevention obligations.
• To improve platform performance and service quality through anonymised analytics.

4. Data Retention

We do not hold onto your data longer than we need to. Once it has served its purpose, it goes.

When the retention window closes, we securely delete or anonymise the data — it does not just sit around indefinitely.

5. Data Sharing

We do not sell your data. We do share it in a few specific situations though:

• With doctors, labs, and ambulance operators — because they literally need your details to do the job.
• With our payment processor, so your transaction goes through correctly.
• With regulators or law enforcement — only when the law actually requires it.
• With infrastructure providers like our hosting and database services — under proper data processing agreements.

6. Your Rights

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your account and personal data, subject to legal retention requirements.
• Withdraw consent for data processing activities where consent is the lawful basis.

To act on any of these, just email medilistapvtlimited@gmail.com.

7. Security

We use standard technical and organisational safeguards to protect your data from unauthorised access, leaks, or tampering. That said, no system is perfectly airtight — so exercise reasonable caution on your end too.

8. Changes to This Policy

Helthcard may update this policy to reflect changes in practices or legal requirements, with updates marked by a revised "Last Updated" date.Continued use of the service following these modifications constitutes acceptance of the new terms.

9. Contact for Privacy Matters

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Medilista Private Limited
Email: medilistapvtlimited@gmail.com
Phone: +91 94012 65009
Address: Ground Floor, GNB Road, Near Veterinary Hospital, Tinsukia, Cheeraparty – 786125, Assam, India

1. Overview

This covers all payments made through Helthcard. Whether you get a refund depends on what service you booked, how far along it was when you cancelled, and the specifics below.

2. Cancellation Eligibility

We look at where your booking stands when the cancellation comes in:

• Before confirmation: Cancel before the provider confirms your booking and you'll generally get a full refund.
• After confirmation: Once a booking is confirmed, scheduled, or assigned — cancellation gets complicated. It may not be possible, or a partial deduction may apply.
• After dispatch or partial service: If an ambulance is already on the way or service has started, the advance typically isn't refundable.
• Subscriptions: Once your billing cycle starts, subscription fees don't come back — unless we explicitly said otherwise when you signed up.

3. Refund Processing

When we approve a refund, here is how the timing works:

• Our Processing: within48 hoursof approval.
• When it hits your account: Depends entirely on your financial institution.

4. How to Request a Refund or Cancellation

Email or call us with your booking reference and reason. That's all we need to get started:

• Email: medilistapvtlimited@gmail.com
• Phone: +91 94012 65009

We'll review it and come back to you within 2 business days with a decision.

5. Non-Refundable Situations

These situations don't qualify for a refund:

• Services that were already done or partly delivered when you asked to cancel.
• Ambulances already dispatched or en route.
• Subscription charges once the billing period has started.
• Cancellations that fall outside the provider's allowed window.
• Bookings that turn out to be fraudulent, duplicated, or based on false information.

6. Disputes

For any disputes, Write to medilistapvtlimited@gmail.com with the full picture and any supporting documents. We will look into it properly and respond within 5 business days.

1. Acceptance of Terms

Using Helthcard — the website at helthcard.com or the mobile app — means you accept these Terms. If you don't agree, please stop using the platform.

This is a legal agreement between you and Medilista Private Limited — the company that built and runs Helthcard.

2. About Helthcard

Helthcard is a healthcare booking and coordination platform. Here's what it actually does:

• Request and manage doctor consultation appointments.
• Submit lab test booking requests to partner diagnostic centres.
• Book ground ambulance services for patient transport.
• Submit air ambulance enquiries for critical care logistics support.

Helthcard connects you to services — it doesn not directly employ the doctors, labs, or ambulance operators you reach through it.

3. User Obligations

• Give us accurate, complete information. Do not leave out details that affect your booking.
• Do not submit fake, misleading, or fraudulent requests. Simple.
• Do not abuse the platform — no duplicate bookings, no gaming the support system, no trying to skip payments.
• Keep your login credentials to yourself. If something happens because you shared them, that's on you.
• If you are booking for someone else, make sure you actually have their permission to share their details.

4. Service Availability

Submitting a booking doesn't guarantee it goes through. Everything is subject to operational confirmation on our end.

In cases where a confirmed booking cannot be fulfilled due to operational reasons, Medilista Private Limited will notify the user and process any applicable refund in accordance with the Refund & Cancellation Policy.

5. Payments

Payments made through the Helthcard platform are governed by the Refund & Cancellation Policy. By completing a payment, you acknowledge that:

• You've read the service terms and pricing before paying.
• The charge is for a real, described healthcare service or platform fee — nothing else.
• Payments run through a third-party gateway, so their terms apply on top of ours.

6. Limitation of Liability

We're a booking intermediary. Here's what that means for liability:

• We're not responsible for clinical decisions, treatment outcomes, or the quality of care delivered by independent providers on the platform.
• Ambulance delays or non-availability due to operational or geographic limits aren't our liability.
• If something does go wrong and we're found liable, our exposure is capped at what you paid for that specific service.

7. Intellectual Property

The Helthcard name, logo, interface, and all content on this platform belong to Medilista Private Limited. Don't reproduce or redistribute any of it without permission.

8. Amendments to Terms

We can update these Terms when needed — to reflect changes in services, workflows, or legal requirements. We'll update the date at the top. Keep using Helthcard after that and you're accepting the new version.

9. Governing Law

Indian law governs these Terms. Any dispute that goes to court will be handled in Tinsukia, Assam.

10. Contact

For any queries regarding these Terms and Conditions:

Medilista Private Limited
Email: medilistapvtlimited@gmail.com
Phone: +91 94012 65009
Address: Ground Floor, GNB Road, Near Veterinary Hospital, Tinsukia, Cheeraparty – 786125, Assam, India